Expleo’s Business Transformation Index 2021 (BTI) provides first-hand insight of post-COVID agile strategies from business and IT decision makers. In this spotlight report, we hone in on the sentiments around business change across the financial services sector in Ireland.

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The velocity of digital transformation has grown exponentially during the COVID-19 crisis, underpinned by a move to self service via digital channels along with product and service innovation. Mobile banking apps, digital wallets, frictionless account opening and digital onboarding are on the rise – especially mass adoption of digital wallets for contactless payments in the COVID environment.

Is this a short-term response to an extraordinary situation – or will investment in automation and innovation continue to grow post-COVID-19. Have we now passed the tipping point on digital transformation?

Current trends in BFSI

Expleo, in association with Media Team, took the digital temperature of the enterprise community in Ireland, conducting a comprehensive study on the agile strategies of over 200 business and IT decision-makers.

This spotlight report on financial services provides a snapshot of current trends across Automation, Artificial Intelligence and Machine Learning, while also assessing changes to the workplace landscape, environmental concerns and evolving consumer demands.

A shock to the system like COVID-19 could have set the sector back, but the BTI makes clear that the opposite is true.

Mark Kenny, Client Director of Banking & Payments
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Discover the key findings from a BFSI perspective, including valuable recommendations for navigating the months of uncertainty ahead.