Expleo Solutions Limited promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system to enhance customer satisfaction by meeting customer requirements. Specific requirements considered essential to the adoption of a process approach are understanding the customer requirement, understanding and managing interrelated processes as a system thereby contributing to the organization effectiveness and efficiency in achieving its intended results. This approach enables Expleo Solutions Limited to control the interrelationships and interdependencies among the processes of the system, so that the overall performance of the organization can be enhanced.

Expleo Solutions Limited process approach involves the systematic definition and management of processes and their interactions to achieve the intended results in accordance with the quality policy and strategic direction of the Leadership team.

Expleo Solutions Limited encourages risk-based thinking to determine the factors that could cause its processes and quality management system to deviate from the planned results, to put in place preventive controls, to minimize negative effects and maximise use of opportunities as they arise. Consistently meeting requirements and addressing future needs and expectations pose a challenge for organizations in an increasingly dynamic and complex environment. To achieve this objective, Expleo Solutions Limited adopts various forms of improvement in addition to correction and continual improvement, such as breakthrough change, innovation and re-organization.

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