How to start small and scale for long term efficiency

In a rapidly expanding and increasingly competitive market, eir was in need of a solution to increase efficiency, improve quality, enhance customer service and reduce costs.

The Dublin-based telecoms company engaged Expleo to implement its Process Automation (PA) Centre of Excellence — designed to nurture pilot PA projects to scale.


  • Securing buy-in from senior leadership and key stakeholders
  • Laying foundations for long term scalable delivery of PA
  • Underlying applications and business processes changing frequently


To increase the likelihood of long term success, Expleo consultants ran a proof of value project. This starts by identifying and building skills among staff and running workshops to encourage engagement and excitement around PA. Two demo processes were then automated to demonstrate the value of the technology. With buy-in secured from senior leadership, funding was approved for a pilot. The pilot focussed on automating business-critical processes in close collaboration with the IT and security departments to eliminate silos.

Expleo implemented PA development across MS-Windows and Citrix automating SAP Web MS-Office and multiple CRM and Sharepoint systems. At the same time, foundations for the PA Centre of Excellence were laid, putting in place a scalable delivery model that would allow for quick and sustained growth after the pilot phase.

eir partnered with Expleo for our RPA journey, starting with a pilot and building out a Centre of Excellence to continue expanding our Digital Workforce. Expleo created and implemented an operating model that has been successful across sales, online and finance. Expleo is helping us extend to the broader organisation with a clear focus on business benefits and relevant upskilling for our teams.

eir Chief Information Officer, Brian Chapman

Making PA work for everyone. The Expleo team engaged with key stakeholders throughout the 12-week process, educating staff on what PA could help them achieve, how their roles may change, and what would be required from their respective departments

Expleo’s Process Automation Methodology and Best Practice were tailored to eir’s specific efficiency and cost reduction objectives, with success measured against pre-agreed criteria.

The foundation laid by a successful pilot programme enabled the team to drive further automation across sales, finance, and customer operations.


Benefits Achieved


If you have experienced any of the challenges discussed above, book a call with a member of our expert team.




Read Expleo’s exclusive 2021 report

Which looks at the latest developments in Process Automation across five key territories:
– Utilising the tech-driven generation
– Unifying people and robots
– Identifying barriers to RPA adoption
– Implementing Process Automation
– Empowering your workforce


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