How to increase accuracy, efficiency, and employee engagement with Process Automation (PA)

Be The Match (BTM) , operated by the National Marrow Donor Program®  (NMDP), manages the largest and most diverse marrow registry in the world.

Expleo has supported this work since 2014 as a strategic partner across management consulting, quality assurance and business transformation.

Thanks to this existing relationship, Expleo was able to identify processes that could be made more efficient through automation. The Expleo team conducted a proof of value to quickly validate the Process Automation (PA) tooling and business considerations.


  • Data collation from various sources still taking place manually
  • High potential for culture shock with Be The Match completely new to process automation


To increase acceptance and adoption, the Expleo team educated Be The Match users on the benefits of PA – how it could take on manual tasks and free up time to spend on more fulfilling work.

The process automated was the preparation of information used to communicate with potential matched bone marrow donors via text messages, emails, and letters to determine if they are willing to donate.

By removing human error from a process this critical, PA not only saved time and money but potentially saved lives too. As well as implementing our solution, the Expleo team demonstrated how to put people at the heart of PA. We highlighted upskilling opportunities and trained developers and a support team to facilitate growth of PA across Be The Match.

Be The Match partnered with Expleo to launch our RPA program, starting with a proof of value and then swiftly moving to a pilot to deploy our first robots. The team provided an approach that allowed us to build out automations while creating excitement around this new capabilities

Be The Match Chief Information Officer, Michael Mccullough

Benefits Achieved

If you have experienced any of the challenges discussed above, book a call with a member of our expert team.




Read Expleo’s exclusive 2021 report

Which looks at the latest developments in Process Automation across five key territories:
– Utilising the tech-driven generation
– Unifying people and robots
– Identifying barriers to RPA adoption
– Implementing Process Automation
– Empowering your workforce


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